The CSR told me that Harrahs online isn’t set up for that type of reservation. First off, making the room reservations online took over 40 minutes! I ended up calling and speaking to a CSR who thankfully was able to handle booking my two night room reservation which was “difficult” because I had one comp room and the other night my teacher discount was supposed to be applied. The staff and owners are well aware that this poor old hotel is in need of major renovations at the least soft renovations for the rooms/hallways/lobby. The guests that have given any positive feedback either have significantly lower standards than myself or Harrahs has beautifully renovated rooms with outstanding customer service hidden from a large percentage of the guests. I’m actually surprised that this hotel has paying guests.
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